Shipping & Delivery
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
We are not able to bear any customs or import duty costs these must be paid by yourself the customer; unfortunately we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances so do please ensure you are fully aware of these costs before placing your order.
Our shipping system has a limitation of shipping to APO and FPO addresses. As a result, please provide regular zip code address where items can be alternatively delivered.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days. US orders are shipped by ePacket, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 15 business days to arrive at their destination but can take longer from time to time
- Certain Products are qualified for 5 days shipping. Please read the "NOTE" section under Product Description to see if the product is eligible.
- Tracking Information: You may see "No Tracking Information Available" or similar messages after getting a tracking number. Please wait at least 24 hours for the carrier systems to reflect tracking information.